Terms and Conditions
The following terms and conditions represent the basis upon which services/work is offered by 4 Contact UK. The provision of our services/products is subject to the acceptance of these terms and conditions.
Payments and Cancellation
Fees are payable on ordering. If you have chosen to take any recurring monthly services/packages, the set-up fee or the 1st months payment is due when placing your order and then billed on a monthly basis. If you are billed in arrears, we expect payments to be made within the agreed payment terms set up to pay within 7/14/30 days depending on the amount to be billed. We have the right to charge interest if a maximum of 30 days past the due date has elapsed, our default interest sets in at 8% per day. You then have a maximum of 60 days to pay the interest before we start proceedings to recover the amount owed. Payment can be made by Bank transfer, Direct Debit, Stripe or Paypal.
Code of conduct
4 Contact UK agrees to abide by the conditions of the Professional Code of Conduct set by the UKWDA if you have been referred to us by them (a copy of which will be provided on request). In the unlikely event of complaint or dispute the guidelines of the Code of Conduct will be adhered to.
Individual Terms and Conditions
Each project requires personalised terms and conditions because of the variation of scope of works undertaken. We will offer you our terms and conditions to agree to before we commerce work.
Confidentiality and Non Competition
If mutually agreeable, we are happy to provide and sign a Confidentiality and Non Compete agreement on request. This binds both parties, in helping to ensure that neither party threatens the other’s business relationships, or discloses the other’s confidential information.
We do however have a policy that means we will keep everything we do confidential and will always ask permission if we would like to share any of the work we undertake for you e.g. Sharing your new website on our site or via by other means.
We endeavour to provide you with the best services we can at all times and will try to rectify any work that falls below our usual standard, free of charge. If however, you feel our services haven’t met your expectations and the supplied services can not be fixed, we will refund you between 50 – 100% dependent on the situation, excluding any costs incurred that we are unable to recover ourselves.
We will reimburse you within 14 days by the original funding source you used to pay us. The period of time you have by law to claim your refund is 30 days from the time you were invoiced.
Our service delivery is dependant upon our workload and might exceed the promised delivery time without notice; refunds will not be awarded so long as the services were provided/delivered in full. If only part of a service is delivered that is wholly our liability, we will refund any over-payment plus a proportion, at our discretion, for any convenience you may have experienced.
We are fully insured and covered by professional indemnity insurance and you can ask to see our certificate at any time.
These conditions do not affect any protection a customer has under consumer legislation.
We reserve the right to change or alter any of the terms and conditions without notice, but will endeavour to inform clients of any changes as soon as possible.
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